Customer service

Points of departure, opening hours & FAQ

BOOKING

How do I book my ticket?
You can buy your ticket directly online, by phone, in one of our ticket booths or from any of our sales representatives or partners. Be aware that the internet booking closes one hour before departure (except for our Hop On – Hop Off sightseeing tours). Please read more about how our booking and cancelling terms under Terms and Conditions

Can I make a preliminary booking?
Unfortunately, we do not make any preliminary bookings without payment directly.

CANCELLATION

Cancellation rules for 1–9 people
You can cancel verbally or in writing to us or to the sales point that received your reservation.  When booking combinations of arrangements that we sell for a pre-set price (package), you will not be able to cancel individual parts of the arrangement.

• We will keep 100% of the booking value when ordered products are cancelled or changed one day or less before departure.
• The entire amount will be repaid in the case of cancellations no later than 24 hours before departure.

Cancellation rules for 10 people or more
You can cancel verbally or in writing to us or to the sales point that received your reservation. When booking combinations of arrangements that we sell for a pre-set price (package), you will not be able to cancel individual parts of the arrangement.

• If cancellation occurs 20 days, or more, before the day of the arrangement, the entire amount will be refund to the guest.
• If cancellation occurs 8 - 19 days before the day of the arrangement, a fee corresponding to 50% of the booking value will be charged.
• If cancellation occurs 0 - 7 days before the day of the arrangement, a fee corresponding to 100% of the booking value will be charged.

Modify an existing reservation
To make changes in an existing reservation, please contact our customer service


PRICES AND DISCOUNTS

Discounts
Five children aged 0-5 years travel free per full paying adult*
Children 6-15 years pay 50% of adult rate*

 *Not valid on Shrimp Cruise, Dinner Buffet Lake Mälaren and The Live Music Boat

No group discounts.

Senior discounts: 40 % on the Cinderella boats, Mondays-Thursdays and first departure Fridays. The tickets are only sold on board and as space allowes.

PAYMENTS

Payment methods
When booking online you can pay with credit cards MasterCard, VISA and Amex. In our ticket booths you can pay in cash or with credit cards MasterCard and VISA (not Amex). You can also use Stromma’s gift card as a payment method.

Can I pay by invoice?
Leisure guests and private groups can only pay with credit card in advance. Companies, schools and organisations can apply for invoice payment upon booking for more than 10 people. Strömma does a a credit information checkup before approval. An administration fee of SEK 100 will be added to your final invoice.

Can I pay with credit card on board?
Yes, all our boats and buses accept VISA and MasterCard. You can also use Stromma’s gift card as a payment method on board.

GOOD TO KNOW – BEFORE DEPARTURE

Do you need your ticket to travel or is it enough with your booking number?
Once you have confirmed your booking a confirmation is sent to the email address you entered. Print this and use it as ticket. You can also show the e-mail through your smartphone.

How do I find your ticket booths and points of departure?
See Contact us you will find maps, addresses an opening hours to our tickets booths and departure points.

How long before departure do I need to be there?
If you have bought your ticket in advance, it is enough to be there 15–20 minutes before departure.

Where can I park in central Stockholm?
Klara Mälarstrand (Stadshuset)
There are a few parking spaces on Norr Mälarstrand, to the west of Stadshuset (City Hall). Closest parking garage is Galleriangaraget on Regeringsgatan (exit on Klara Östra Kyrkogata). From there it is approx. 10 minutes walk.

Nybroviken
It is almost impossible to find parking spaces around Nybroviken. There are a few along Strandvägen, but the best option is to park in the parking garage Galleriangaraget on Regeringsgatan. From there it is approx. 5 min walk.

Strömkajen
There are no parking spaces around Strömkajen. Closest parking garage is Galleriangaraget on Regeringsgatan.

Cruise ships – piers in Stockholm
Nynäshamn:
Our Hop On – Hop Off buses departs from Nynäshamn when ship docks at this port, and adapts departures and arrivals to ships sailing schedule.

Frihamnen:
Our Hop On – Hop Off buses pass Frihamnen 638 and 634 frequently on regular tour route.

Stadsgården:

Our Hop On – Hop Off buses pass Stadsgarden 167 frequently on regular tour route.

Is there WiFi on board?
We have free wifi on all our buses and on board Cinderella I and II. We also have wifi on all our Hop On – Hop Off boats.

 

ACCESSIBILITY

Are the boats accessible with a wheelchair?
All our boats have different conditions. We can not guarantee that our staff will be able to help with the lifting of a wheelchair on/off the boat. Below you find the accessibility for different boats. For more information, please contact our Customer Service

Stockholm
Accessibility on board our classic ships
The older vessels are narrow and there are stairs and elevation changes which makes it difficult to maneuver a wheelchair on board these ships.

Accessibility on board our Cinderella boats
The Cinderella boats in Stockholm are accessible but it is not possible get up on the top deck, where the dining room is. In some cases it is possible to set the table for lunch/dinner on the main deck, but please contact us before to be on the safe side.

Accessibility on board our sightseeing boats
Some of our sightseeing boats are suitable for wheelchairs, but there is only one with a handicap toilet on board. Boats out to Fjäderholmarna can normally take wheelchairs – this may vary as we sometimes use replacement boats.

Read more detailed information about our ships in Stockholm

Gothenburg
Accessibility on board M/S S:t Erik
M/S S:t Erik has narrow passageways, stairs and elevation changes which makes it difficult to get around the ship in a wheelchair.

Accessibility on board M/S Carl Michael Bellman
M/S Carl Michael Bellman have a few steps to get into the ship and a threshold before you can get inside. In the dining area on main deck there is a toilet adapted for disabled guests, but the entrance is quite narrow.

Accessibility on board Paddan Sightseeing
Paddan Sightseeing boats are not accessible with a wheelchair since there are 12 steps down from the quay to the boats. All passengers also needs to be able to get onto the floor or bend your head down between your legs when we pass some of the lowest bridges.

Read more detailed information about our boats in Gothenburg

Can I bring a permobil on board the boats?
The boats are slightly less accessible with a permobil as they weigh much more than a wheelchair and can be difficult to lift at the gangway. They are also sometimes wider than the width of the gangway.

May care takers accompany for free?
No. But with the exception of the Cinderella Boats, where care takers accompany for free.

Is there any disability adapted sightseeing tours by bus?
Yes, the Hop on – Hop off tour buses have a wheelchair ramp and room for a wheelchair with a headphone jack for guidance. There is no possibility to bring wheelchairs onboard the Stockholm Panorama Bus Tour.

CAN I BRING…?

Can I bring a baby buggy/stroller onboard?
All our boats and buses have different conditions. On the archipelago ships and the modern transport boats you can bring a baby buggy/stroller as far as space allows, but we do recommend a foldable one since there is not much room of the boats are full. On many of the boats you need to be able to carry the baby buggy/stroller in stairs or over thresholds.

On our sightseeing boats in Stockholm, Rundan Sightseeing boats  in Malmö and on Paddan Sightseeing boats and M/S Glenn in Gothenburg we do not have the possibility to carry a baby buggy/stroller. None of the sightseeing buses in Gothenburg and Stockholm have room for a baby buggy/stroller. At our ticket booth in Kungsportsplatsen in Gothenburg and at Strömkajen in Stockholm we offer locks so you can secure the baby buggy/stroller outside the ticket booth. In Malmö we do not have that possibility.

Can I bring my dogs/cat?
Dogs/cats are allowed onboard our excursion ships if they are leashed outside and held by owner. Dogs/cats are not allowed in dining areas or cafeterias or on board any of our our sightseeing boats or buses because of the allergy risks. If you want to book a dining cruise and are in the need of an assistance dog for disabled, please contact us before booking. All animals must be kept on a leash at all times at world heritage sites Drottningholm Palace and Birka.

FOOD AND DRINK

Is there a restaurant or cafeteria on board?
On our excursion ships (to Drottningholm, Sandhamn, Möja etc) there is restaurant and/or cafeteria on board. If you want to eat in the restaurant, we recommend you to book one of our dining cruises. There is also a small cafeteria on board most of our sightseeing boats and the boats to Fjäderholmarna. There is no cafeteria on board our buses.

Read more and book a dining cruise in Stockholm

Read more and book a dining cruise in Gothenburg

Restaurant on board – where can I find the menu?
Under the tab “Menu” on each tour page you will find the menus for our restaurant boats, in both Swedish and English. To read the menus in English, please change languages in the language tab on the right side of the page, where you see a Swedish flag.

How do I book if I have allergies or special diet?
Make your reservation/booking as usual. Then send an email with your booking number and information we need to bokning@stromma.se. We will then make sure that the staff onboard get your special diet request.

Do you have any further questions?

Please contact our customer service >>