Customer service

Points of departure, opening hours & FAQ

Points of departure
Stockholm

 

1 Klara Mälarstrand (City Hall)
Klara Mälarstrand 2

2 Gustav Adolfs Torg
Gustav Adolfs Torg 2 at the Opera house

3 Kungliga slottet (The Royal Palace)
Skeppsbron 2 (below Slottsbacken)

4 Strömkajen 
Södra Blasieholmshamnen 11

5 Nybrokajen
You find the ticket booth at Nybroplan.

6 Strandvägen

 

Departure points outside the map

Drottningholm Palace
Pressbyrån Drottningholm (after the bridge opposite of the guest dock)

Vaxholm
Hamngatan 2 at Waxholms Hotel

Nacka Strand
Augustendalsvägen 52 outside Restaurang J. Cinderella boats stop at Augustendalsvägen 54 outside Svenska Kryssarklubben.

Departure points for boats to the Viking City of Birka
Klara Mälarstrand (see above), Hovgården, Rastaholm, Vårby, Jungfrusund, Härjarö and Mariefred. See birkavikingastaden.se


Departure points for Hop On - Hop Off

Click here to see information and map of stops for Hop On - Hop Off Bus
Click here to see information and map of stops for Hop On - Hop Off Boat

 

Overview Nybroviken

Nybroplan, Nybrokajen and Strandvägen

Most of our ships headed for the archipelago of Stockholm and its islands such as Fjäderholmarna, Vaxholm and Sandhamn depart from Nybroviken. Several sightseeing busses and boats also depart from here. In Nybroviken there are three quarrys, Nybroplan, Nybrokajen and Strandvägen. For more information about the tours and departures, please check the specific site of the product you are interested in.

The easiest way to get to Nybroviken is by subway to either Kungsträdgården or Östermalmstorg. You can also take tram to the stop Nybroplan.

Strömma operates a ticket booth where you can purchase tickets or gift vouchers. The booth is marked red in below picture. If you have purchased the ticket in advance you don’t need to go to the booth, you can continue directly to the ship where you are asked to show your booking confirmation. You can purchase tickets online up to 1 hour prior to the departure time. For Cinderella ships you can also purchase tickets onboard. Please see below for the opening hours of the ticket booth.



Overview Klara Mälarstrand

Our tours and cruises in the lake of Mälaren bound to, for example, Drottningholm and Birka depart from Klara Mälarstrand (by the City Hall). The sightseeing tour Historical Canal Tour also departs from here.

The easiest way to get to Klara Mälarstrand is to take a 10-minute walk from the Central Station (T-centralen) towards the City Hall. You can also take bus number 3 or 62, both of which stop at City Hall (Stadshuset).

If you have purchased the ticket in advance you don’t need to go to the booth, you can continue directly to the ship where you are asked to show your booking confirmation. You can purchase tickets online up to 1 hour prior to the departure time. Strömma operates a ticket booth at Klara Mälarstrand where you can purchase tickets or gift vouchers. Please see below for the opening hours of the ticket booth.


Tickets – opening hours


If you have purchased the ticket in advance you don’t need to go to the booth, you can continue directly to the ship where you are asked to show your booking confirmation. You can purchase tickets online up to 1 hour prior to the departure time. For Cinderella ships you can also purchase tickets onboard.

Store Stromma.com – Stockholm Visitor Center, Sergels Torg 3-5

October - March (2019): Mon-Sat 09.30–15.00, Sun 10.30-15.00

*Closed for lunch 13.00-13.30


Ticket booth at Strömkajen 

Oct 1 - 14: Mon-Thurs 09.30-16.00, Fri-Sun 09.30-16.30
Oct 15 - 28: Mon-Thurs 09.30-14.30, Fri-Sun 09.30-15.30
Oct 29 - 31: daily 09.30-14.00

Outdoor sales (ticket salesmen)

Daily at Gustav Adolfs Torg, Strömgatan, Nybroplan

Ticket booth at Nybroplan

Closed for the season, opens in April 2019

Ticket booth at Klara Mälarstrand (by the City Hall)

Closed for the season, opens in April 20190

 

Contact us

Monday-Friday: 9.00-17.00
Saturday, Sunday and Public holidays: Closed
Day before public holiday: 9.00-13.00

Please enter your booking number when contacting us by e-mail.

Strömma Kanalbolaget Stockholm, Birka The Viking City, Stockholm Sightseeing, Hop On – Hop Off, City Sightseeing and Stockholm Excursions
E-mail: bokning@stromma.se
Phone: +46(0)8 - 12 00 40 00

Cinderella Boats
E-mail: bokning@stromma.se
Phone: +46 (0)8 - 12 00 40 45

Rent a ship in Stockholm
E-mail: arrangemang@stromma.se
Phone: +46(0)8-12 00 40 42

Göta Canal
E-mail: bookings@gotacanal.se
Phone: +46 (0)31 - 80 63 15
Fax: +46 (0)31 - 15 83 11
Read more: www.gotacanal.se/

Vaxholms Kastell
E-mail: info@kastellet.com
Phone: +46 (0)8 - 12 00 48 70
Fax: +46 (0)8 - 541 321 12

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